Privacy Policy

1. Who we are
This Privacy Policy explains how Blaise Murphet Limited, trading as Crossroads Consulting (“we”, “us” or “our”), handles personal information when you use www.crossroadsconsulting.org.uk (the “Website”) or contact us.
For the purposes of UK data-protection law, Blaise Murphet Limited is the controller of personal information collected through the Website. Our company and contact details are set out in the Contact Us section below.

2. Information we collect
We do not provide user accounts and do not ask visitors to create a profile.
We may collect limited personal information in the following circumstances:
• When you contact us: your name, email address, organisation, telephone number if provided, and the content of your enquiry.
• Technical information: limited information generated automatically when you visit the Website, such as IP address, browser type, device information, pages requested, and security or error logs.
• Information you choose to provide: any information contained in correspondence you send us by email or through a contact form.
Please do not send sensitive personal information through the Website unless we have specifically asked for it.

3. How we use your information
We use personal information only where necessary to:
• respond to enquiries and communicate with you;
• assess whether we may be able to provide consultancy services;
• operate, secure, maintain and improve the Website;
• prevent fraud, misuse and security incidents; and
• comply with legal, regulatory or record-keeping obligations.
We do not sell personal information. We do not use Website enquiries to send marketing communications unless you have separately agreed to receive them.

4. Lawful basis for processing
We process personal information on one or more of the following bases:
• Legitimate interests: to respond to relevant business enquiries, operate and protect our Website, and manage our professional relationships;
• Steps taken before entering into a contract: where an enquiry relates to potential consultancy services; and
• Legal obligation: where we must retain or disclose information to comply with applicable law.

5. Who we share information with
We may share personal information only where necessary with trusted service providers that help us operate the Website or our business, including:
• our website-hosting provider: Hostenic;
• our email-service provider: Hostenic;
• website maintenance, IT-support and security providers engaged by us from time to time;
• professional advisers, such as legal, accounting or insurance advisers; and
• regulators, public authorities or other third parties where required by law or necessary to establish, exercise or defend legal claims.
These providers may process personal information only where necessary to provide their services to us, and subject to appropriate contractual, confidentiality and data-protection obligations.

6. International transfers
We do not intentionally transfer personal information outside the United Kingdom.

7. How long we keep information
We retain enquiry and correspondence information only for as long as reasonably necessary to respond, manage a potential business relationship, and meet legal or record-keeping requirements.
We generally retain enquiry correspondence for 24 months after the last contact, and technical and security logs for 90 days, unless needed longer to investigate a security incident or comply with law.

8. Cookies
• We may use strictly necessary cookies and similar technologies to ensure that this website functions properly and securely. We do not currently use analytics, advertising, or other non-essential tracking cookies.
• Some third-party services used on or linked from this website may set their own cookies. Where applicable, those services’ use of cookies is governed by their own privacy and cookie policies.

9. Your rights
Depending on applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to our use of your personal information. You may also have the right to data portability in certain circumstances.
To exercise these rights, contact us at blaise@bmurphet.com.

If you are in the United Kingdom and are unhappy with how we handle your information, you may complain to the Information Commissioner’s Office at www.ico.org.uk.

10. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date shown above.

11. Contact us
For questions about this Privacy Policy or our use of personal information, please contact:
Blaise Murphet Limited, trading as Crossroads Consulting
Palmerston House
814 Brighton Road
Purley, Surrey
United Kingdom
CR8 2BR

Email: blaise@bmurphet.com

Company number: 14811285